Welcome to Sri Seva Dham! We’re dedicated to protecting your privacy and ensuring you have a safe and secure experience on our website. This Privacy Policy outlines how¹ Sri Seva Dham (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website at https://srisevadham.com (the “Site”) and use our services, including daily puja subscriptions, bisesh puja, spiritual goods sales, holy tours, and participation in community services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide² and improve our services³ to you.

a. Personal Information You Provide Voluntarily:

This includes information you provide when you:

• Create an account or register on our Site.
• Subscribe to daily puja or bisesh puja services.
• Purchase puja goods.
• Book holy tours.
• Sign up for or participate in community services (e.g., mandir restoration).
• Contact us for support, inquiries, or feedback.
• Participate in surveys, promotions, or contests.

The types of personal information collected may include:

• Contact Information: Name, email address, postal address, phone number.
• Demographic Information: Date of birth, gender (optional).
• Payment Information: While we don’t store your full payment card details on our servers, we do collect billing address and transaction details. All payment transactions are processed securely by our trusted third-party payment gateways.
• Puja-Specific Information: Details required for performing pujas (e.g., Gotra, Nakshatra, specific intentions), which may include sensitive personal information. We treat this information with utmost reverence and confidentiality.
• Tour-Specific Information: Passport details (if required for travel), dietary preferences, emergency contact information.
• Community Service Information: Skills, availability, contact details for coordination.
• Communications: Records of your correspondence with us.

b. Information Collected Automatically:

When you visit our Site, we may automatically collect certain information about your device and Browse4 activity:

• Device Information: IP address, browser type, operating system, device type, mobile network information.
• Usage Data: Pages viewed, links clicked, time spent on pages, referral URL, and other interaction data.
• Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyze site usage, remember your preferences, and deliver targeted advertising. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for⁵ various purposes, including:

• To Provide and Manage⁶ Services:
  • Process your subscriptions for pujas and ensure their proper execution.
  • Fulfill and deliver orders for puja goods.
  • Process your holy tour bookings and facilitate travel arrangements.
  • Coordinate your participation in community services and events.
  • Manage your account and preferences.
• To Process Payments: Facilitate secure payment transactions for all services and products.
• To Communicate with You:
  • Send confirmations, updates, and notifications related to your services, orders, and tours.
  • Respond to your inquiries, support requests, and feedback.
  • Send you marketing and promotional communications about our services, new offerings, or spiritual insights, where you’ve opted in to receive them. You can opt out at any time.
• To Improve Our Site and Services:
  • Analyze user behavior and trends to enhance functionality, content, and user experience.
  • Develop new services, features, and products.
  • Troubleshoot issues and ensure the security of our Site.
• For Security and Fraud Prevention: Protect against unauthorized access, use, alteration, or destruction of information and to ensure the safety of our users.
• For Legal Compliance: Comply with applicable laws, regulations, legal processes, and government requests.
• To Personalize Your Experience: Present content, services, and advertisements tailored to your interests and preferences.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Your Consent: We may⁷ disclose your personal information when you give us explicit consent to do so.
• Third-Party Service Providers: We work with trusted third-party companies and individuals to perform services on our behalf. These may include:
  • Payment Gateways: For processing secure payments (they receive necessary transaction data, but we don’t store full card details).
  • Shipping and Delivery Partners: For delivering puja goods.
  • Tour Operators, Airlines, Hotels: For facilitating holy tour arrangements.
  • IT and Infrastructure Providers: For hosting, data storage, and technical support.
  • Analytics Providers: To help us understand website usage (e.g., Google Analytics).
  • Marketing and Advertising Partners: To manage and serve advertisements (e.g., Google Ads, social media platforms). These service providers are authorized to use your personal information only as necessary to provide these services to us.⁸
• For Legal Reasons: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that⁹ such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing in connection¹⁰ with the services, (d) protect the personal safety of users of the services or the public, or (e) protect against legal liability.¹¹
• Business Transfers: In the event of a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of that transaction. We will notify¹² you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.¹³
• Community Service Coordination: For organizing and managing community service initiatives, relevant contact and participation details may be shared with project leads or other volunteers solely for operational purposes related to the specific service.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized¹⁴ access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or¹⁵ method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information¹⁶ only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying¹⁷ any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize¹⁸ it.

6. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right¹⁹ to request that we correct any inaccurate²⁰ or incomplete personal information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain²¹ exceptions (e.g., legal obligations).²²
• Object to Processing: You have the right to object to the processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at²³ any time.
• Opt-out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included²⁴ in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the²⁵ “Contact Us” details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites or services that aren’t owned or controlled by us. This Privacy Policy doesn’t apply to such third-party sites. We’re not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party²⁶ sites you visit.

8. Children’s Privacy

Our services aren’t²⁷ intended for individuals under the age of 13. We don’t knowingly collect personal information from children under 13. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us, and we’ll take steps to remove such information and terminate the child’s account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We’ll²⁸ notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.²⁹ We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please³⁰ contact us at: support@srisevadham.com